MedTech Solutions: Healthcare Implementation Crisis During Hospital Go-Live

TipQuick Reference
  • Organization: Healthcare technology consulting and implementation firm, 200 employees across 4 offices, 25-person implementation team working on Riverside General Hospital EMR deployment
  • Key Assets at Risk: Proprietary EMR platform and implementation methodologies, Client healthcare data and hospital network VPN access, $2M annual recurring revenue contract, Regional healthcare market reference case
  • Business Pressure: Monday 8am hospital go-live deadline (72 hours away)β€”CEO personally invested in hospital leadership relationship, strategic importance for regional healthcare market expansion
  • Core Dilemma: Meet go-live deadline maintaining client satisfaction and contract revenue BUT deploy potentially compromised systems into hospital environment, OR Delay deployment for security verification protecting patient safety BUT lose CEO relationship and damage regional market reputation

Type: Healthcare technology consulting and implementation Size: 200 employees across 4 offices Implementation Team: 25 staff working on Riverside General

Key Assets: - Proprietary EMR platform - Implementation methodologies - Client healthcare data - Hospital network access (VPN)

Contract Value: $2M annual recurring revenue Strategic Importance: Reference case for regional healthcare market expansion Executive Involvement: CEO personally invested in hospital leadership relationship Regulatory Environment: HIPAA, SOC 2, healthcare vendor security requirements Timeline: Monday 8am go-live (72 hours away)

  • High-pressure project culture: Deadlines frequently override normal processes
  • Client-first mentality: Customer satisfaction prioritized over internal procedures
  • Recent management push: β€œUser experience” over security for client satisfaction scores
  • IT culture: Staff click through security warnings during crunch periods